Contact Us

Thanks for visiting Stitch Junction.

If you have a question about one of our cross stitch patterns, need help with your download, or have a general enquiry, we'd love to hear from you. Simply complete the contact form below and we'll get back to you as soon as possible.

How We Can Help

• Questions about our cross stitch patterns
• Help with digital downloads
• PDF or file access issues
• Technical support
• General enquiries
• Partnership or collaboration enquiries

Before You Contact Us

If you're unable to find your download, please check your Spam or Junk folder first. If it's still missing, include your order number in your message and we'll be happy to help.

Response Times

We know it's frustrating waiting for an answer, so we do our best to respond within a few hours. As we're based in New Zealand, replies may take a little longer if you're contacting us from a different time zone, but we'll always get back to you as quickly as we can.

Contact : Stitchjunction@gmail.com or our in store chat feature.

Frequently Asked Questions

Do you sell physical kits?
No. Stitch Junction sells digital PDF cross stitch patterns only. No physical products are shipped.

How will I receive my pattern?
Once your purchase is complete, your PDF pattern will be available to download immediately.

I'm new to cross stitch. Can I ask for help?
Of course. Whether you're stitching your first pattern or have a question about one of our designs, we're always happy to help.

Thank you for supporting Stitch Junction. We appreciate every order and look forward to helping you with your next stitching project.