Conditions d’utilisation
Terms of Service
Overview
Welcome to Stitch Junction.
This website is operated by Stitch Junction. Throughout the site, the terms “we”, “us” and “our” refer to Stitch Junction. By visiting our website, browsing our products, or purchasing from us, you agree to be bound by these Terms of Service, including any policies linked on this website.
Please read these Terms carefully before using our website or purchasing from our store. If you do not agree with these Terms, you should not use our website or purchase our products.
Our Products
Stitch Junction sells digital cross stitch patterns and related digital files.
All products sold through this website are digital products. No physical item, printed pattern, fabric, thread, frame, kit, or finished stitched piece will be shipped unless clearly stated otherwise on a product page.
Our digital patterns may include files such as PDF charts, colour charts, black-and-white charts, thread lists, instructions, customisation guides, or other related pattern files.
Shopify supports selling digital goods such as downloadable files, and customers can receive a download link after purchasing a digital file through a digital download app or delivery method.
Digital Downloads
After purchase, your digital files will be made available for download. It is your responsibility to ensure that you have access to a suitable device, internet connection, and PDF reader to open and use the files.
We recommend downloading and saving your files after purchase. If you have trouble accessing your files, please contact us at:
We will do our best to help resolve download or file access issues.
Orders and Payment
When you place an order, you agree that all information provided is accurate, complete, and current.
Once your payment has been processed and your digital files have been made available, your order is considered complete.
We reserve the right to refuse or cancel an order if we believe there has been an error, misuse of the website, suspected fraud, incorrect pricing, or any other issue that affects our ability to complete the order.
Refunds, Returns, and Cancellations
Because our products are digital downloads, we do not offer refunds, returns, exchanges, or cancellations once an order has been completed and the files have been made available.
Please read each product description carefully before purchasing.
If there is a technical issue with your file, if you receive the wrong file, or if a file is missing, please contact us at:
In rare cases, such as duplicate purchases or unresolved technical file issues, we may review the order and offer a solution at our discretion.
Our full Refund Policy forms part of these Terms of Service.
Personal Use Licence
When you purchase a Stitch Junction digital pattern, you are purchasing a personal-use licence only.
You may:
Use the pattern to create a finished stitched item for yourself
Use the pattern to create a personal handmade gift
Print a copy for your own personal stitching use
View the pattern on your own device or compatible pattern-tracking app where supported
You may not:
Resell the digital pattern
Share, upload, email, distribute, or give away the pattern files
Copy or reproduce the pattern files for others
Claim the pattern design as your own
Use our images, charts, or files in your own listings or products
Sell, licence, or commercially reproduce the pattern files
Use the pattern files for mass production or commercial manufacturing
All rights remain with Stitch Junction unless otherwise stated in writing.
Finished Pieces
Finished stitched pieces made from Stitch Junction patterns are intended for personal use, gifts, or personal display.
You may not use our patterns, charts, files, images, or designs for commercial resale, mass production, or as part of another digital product without written permission from Stitch Junction.
Product Descriptions and Accuracy
We aim to describe our patterns as clearly and accurately as possible, including stitch count, colour count, finished size guides, included files, and compatibility notes where available.
Finished size may vary depending on fabric count, stitching method, tension, fabric choice, and finishing method.
Colours may also appear differently depending on your screen, printer, device settings, fabric, and thread brand or dye lot.
We reserve the right to update product descriptions, prices, images, or files at any time.
Pattern Compatibility
Some patterns may be compatible with pattern-tracking apps where supported. Compatibility can depend on the app, file format, device, and app settings.
We do not guarantee that every pattern will work with every third-party app, device, or software.
Any reference to third-party tools, apps, or software is for customer convenience only. We are not responsible for issues caused by third-party platforms or applications.
Intellectual Property
All Stitch Junction pattern files, images, charts, designs, text, graphics, product descriptions, branding, and other content on this website are owned by Stitch Junction or used with permission.
You may not copy, reproduce, modify, distribute, publish, sell, share, upload, or exploit any part of our website, product files, images, or designs without written permission.
Unauthorised use of our intellectual property may result in action being taken to protect our rights.
EU Digital Content and Right of Withdrawal
If you are purchasing from the European Union, you may normally have a 14-day right to withdraw from a distance purchase.
For digital content that is not supplied on a physical medium, this withdrawal right may be lost once digital delivery begins, provided you have given express consent to immediate delivery and acknowledged that you will lose your right of withdrawal.
By completing your purchase, you agree that Stitch Junction may make your digital pattern files available immediately after payment. You acknowledge that once the files are made available or the download begins, you lose your right to withdraw from the purchase.
This does not affect your right to contact us if there is a technical issue, missing file, wrong file, or other problem with your order.
Website Use
You agree not to use this website for any unlawful, harmful, abusive, fraudulent, or unauthorised purpose.
You must not:
Attempt to interfere with the website’s security or operation
Use the website to transmit viruses, malware, spam, or harmful code
Copy, scrape, harvest, or extract content from the website without permission
Use our content, images, or product files to create competing products
Misrepresent yourself or provide false order information
Violate any laws, regulations, or third-party rights
We reserve the right to restrict access, cancel orders, or take further action if we believe these Terms have been breached.
Third-Party Services
Our store is powered by Shopify. Shopify enables us to provide the online store, checkout, and related services.
Some parts of the website may also use third-party apps or services, such as payment providers, digital download apps, analytics tools, email services, or review tools.
We are not responsible for third-party websites, apps, tools, or services that we do not control. Your use of third-party services may be subject to their own terms and privacy policies.
Pricing and Availability
Prices are listed on each product page and may change at any time without notice.
We reserve the right to correct pricing errors, update product availability, change promotions, or discontinue products at any time.
If an error affects an order you have placed, we may contact you using the details provided at checkout.
Privacy
Your use of this website is also subject to our Privacy Policy.
By using our website or purchasing from us, you acknowledge that personal information may be collected and processed for purposes such as order fulfilment, payment processing, customer support, fraud prevention, analytics, and email communication.
Limitation of Liability
To the fullest extent permitted by law, Stitch Junction is not liable for any indirect, incidental, special, or consequential loss arising from your use of our website, products, digital files, or third-party services.
Our digital patterns are provided for personal crafting use. We do not guarantee that a finished stitched piece will match a product image exactly, as finished results can vary depending on fabric, thread, stitching technique, printer settings, and other factors outside our control.
Changes to These Terms
We may update or change these Terms of Service from time to time. Any changes will be posted on this page.
Your continued use of our website after changes are posted means you accept the updated Terms.
Contact Information
Questions about these Terms of Service can be sent to:
Stitch Junction